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This workbook utilizes two powerful psychological tools to improve communication skills: self-assessment and journaling. Participants will gain a deeper understanding of themselves and the impact of both effective and ineffective communication patterns. Throughout the book, facilitator-guided, reproducible self-assessments, activities, journaling, and educational handouts are used to delve into various topics, including: active listening, nonverbal communication, communication skills, awareness and empathy skills, and negotiation skills. Each section kicks off with an easy-to-administer, score, and interpret self-assessment. Follow-up activities, journaling, and educational handouts - all reproducible - help individuals recognize their habitual, ineffective communication methods and explore new ways to enhance interpersonal interactions. The spiral binding allows for easy reproduction of handouts by placing the workbook on a copier.
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